Cancellation and Broken Appointment Policy
We understand that illness, emergencies, flat tires, and bad weather do occur. We ask our patients to give us 48 hours' notice whenever possible, if they cannot keep an appointment. This allows us time to fill our schedule with other patients who may be waiting.
Policy and Fees:
•Cancellation or rescheduling of an appointment with 48 hours or more notification-no charge
•Cancellation or rescheduling of an appointment less than 48 hours and up to 24 hours may or may not be considered a broken appointment; it will be at our discretion.
Failure to give 24 hour advance notice:
• We allow for one (1) broken appointment within a 12 month period
• Any additional broken appointments within a 12 month period will be a fee of $50.00.
Definition of "Broken Appointment”: A broken appointment is when you:
• Cancel or reschedule an appointment with less than 24 hour notice
• Do not show up for the scheduled appointment
Providing services in a timely manner is critical to accomplish that goal. Our other goal is to keep the cost of chiropractic services as economical as possible. The appointment you schedule for treatment is reserved for you and your treatment only. When you fail to keep your appointment without providing us adequate notice, this adds to the overall cost of care, as trained professionals and facilities are not being utilized.
For mobile appointments, please understand that your set appointment time is more of a "window" or time frame. Our doctor will keep you updated if she is running late. This is because mobile appointments are for equine care, and horses may take longer than expected. The doctor always tries to stay on schedule, however there are many times that she encounters difficult cases, bad weather or traffic that end up delaying the appointments throughout the day.
In the mobile setting, the doctor organizes the schedule as a route. This helps to prevent the waste of time and money driving long distances across town and back. This also allows for more patients to be treated in a day, which helps keep operating costs and prices low and allows us to keep the trip charge low or non-existent.
We appreciate your understanding and consideration regarding our appointment policy and if you have any questions or concerns, never hesitate to ask us.
Thank you for your understanding.
Walks of Life Chiropractic
The confirmation and/or arrival of your appointment is confirmation of agreement of our appointment policy.